Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with and, just as importantly, what we can't. We publish research-based guides about betting sites not on GamStop for adults in Great Britain and the wider UK. We are an independent information site, not a bookmaker, so we can't see or change anything on your betting account.
Commercial disclosure: some of the bookmakers mentioned on homestartdeveron.org.uk may pay us a commission if you sign up through a link. That doesn't decide how we rank or describe them, and we don't accept payment for position.
Who to contact for what
Sending your message to the right place saves time. This table sets out where most queries belong.
| Your query | Best place to go |
|---|---|
| A factual error or out-of-date detail in our guides | Contact us |
| A suggestion for a topic, such as a sport, bet type or payment method | Contact us |
| Editorial or partnership enquiries | Contact us |
| A bonus not credited, a delayed withdrawal or a closed account | The bookmaker's own customer support and complaints procedure |
| Concerns about your gambling | GamCare or another support service, listed below |
How to reach the editorial team
Use the contact details or form provided on this page by the site's operator. We haven't published a separate address in this copy, so please use the method shown on the page rather than an address found elsewhere. Please don't send passwords, full card numbers or identity documents. We will never need them.
To help us respond quickly, include:
- The page you're writing about and the section or statement in question.
- What you think is wrong, or what you'd like us to cover.
- Any evidence, such as a screenshot of the bookmaker's terms and the date you saw them.
We don't promise a reply time, but we read what we receive. We don't offer individual betting advice or tips on which bet to place.
Reporting a mistake or an outdated offer
Bonus terms, payment options and eligibility change often. Our information was last checked on 1 October 2026, and the headline offers shown on the page are the bookmakers' own advertising, not something we have tested. Always read the current terms on the bookmaker's site before you deposit. Pay particular attention to wagering requirements, minimum odds, expiry dates, maximum bonus amounts and cashout limits.
If you spot a difference between what we say and what a bookmaker's terms say, tell us. We will check it against the bookmaker's published terms and correct our page where needed. If we can't confirm something, we will say so rather than guess.
If you have a problem with a bookmaker
We can't intervene in disputes, release funds or reverse a decision. For a bonus, withdrawal or verification problem:
- Contact the bookmaker's customer support first and keep a record of your messages.
- Use its formal complaints procedure if the issue isn't resolved, and note any deadlines it gives.
- Check which licence the bookmaker holds and whether that regulator or an approved dispute service accepts complaints from British customers.
Many sites that are not on GamStop hold overseas licences rather than a UK Gambling Commission licence. That can mean fewer protections and different routes for complaints. Our guide to non GamStop casinos explains more about how these sites differ from UK-licensed operators.
Support if gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, free and confidential help is available in Great Britain:
- GamCare runs the National Gambling Helpline and live chat. Check its website for current contact details and opening hours.
- GAMSTOP is the free national self-exclusion scheme for UK-licensed sites. It doesn't cover operators outside the UK licensing system, so it isn't a complete block.
- Gambling blocking software and your bank's gambling block can add further barriers on your devices and cards.
- Deposit and loss limits and self-exclusion are available from licensed bookmakers on request.
Betting is for adults aged 18 and over, and it is not a way to earn money or solve money worries. If you've chosen to self-exclude, please think carefully before using sites outside GamStop. If you feel tempted to bet against your own decision, get in touch with GamCare.
What we will and won't do
- We will correct errors and update pages when we can verify the change.
- We will consider topic suggestions that help readers understand offers, odds, payments and protections.
- We won't recommend a bet, guarantee a withdrawal or winnings, or describe any betting site as completely safe.
- We won't change a ranking in return for payment.
Thank you for helping us keep Betting Not On Gamstop accurate and useful.